As I was grocery shopping with the wife the other day, I
noticed a flat-screen monitor situated near the front entrance of the Beretania
Street Foodland Supermarket. It had three circles with numbers in the middle of
each.
It’s called QueVision, with military infrared cameras above
store entrances and cash registers. The circle on the left tells the employees
(and customers as well) how many checkout lanes are currently open. Then in the
right-side circle, an estimate of how many will be needed in the next 30
minutes is shown.
I think the large center circle lets you know how many of the
checkouts are currently being used (I couldn't find any information on the Web on this one). The goal is, of course, to reduce the
amount of time customers have to wait at the checkout counter.
I did some research, and it seems that checkout people at some
mainland supermarkets aren’t very happy with it because it instills panic in
the store managers and pulls employees away from their other duties.
I wonder how Foodland’s checkout employees feel about the
system. I’ll ask some the next time I’m there.
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