On Tuesday, Nov. 22, I bought a new computer at Best Buy (Dell Inspiron All-in-One with a 23-inch touchscreen, 4 GB memory, and 500 GB hard disk) - plenty big and fast enough for what I do.I also paid for their Geek Squad set-up and restore service, so I could at least cut down on some installation work. The software included Word Office, and Trend Titanium Anti-Virus. They asked for my mobile phone number and said they'd call me when it was ready.
I am here to tell you that I waited, and waited, and waited. Finally yesterday morning, I got a message on my phone saying the computer was ready for pickup, and that in fact, it had been ready for some time. That bothered me more than just a little, so I told the nice girl at the pick-up desk (a geek expert, I presume) that if I were called when it WAS ready, I could have had it up and running by now and could have been playing with it all this time.
She did apologize profusely, and agreed that the two-week wait was very inconvenient and unacceptable, and certainly atypical. And she promised to make an issue of it with the person or persons responsible. Fine and dandy, but I was tempted to demand some kind of remuneration - a discount or gift card, perhaps.
But I didn't, because I'm such a nice guy, and in the general scheme of things, I have my new computer.
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