When the wife and I motored into the Hertz Car Return lot at
Norman Mineta San Jose County Airport on the day of our departure back to
Hawaii, we got a pleasant surprise.
The nice gentleman who checked us in offered to drive us to
the Hawaiian Airlines gate in the car we’d just turned in so we wouldn’t have
to catch the rental car shuttle bus to the terminal.
This is something they’ve started doing at Hertz, a little
added customer service, according to the employee, who by the way emigrated from
India 27 years ago to America. He’s a pretty distinctive-looking gentleman,
with a bushy gray beard and wearing a turban. In fact, there seem to be quite a
few East Indians employed by Hertz in San Jose.
He even hauled our bags out of the trunk and rolled them
over to the curbside check-in stand for us. I thanked him profusely and tipped
him, but I think the gratitude I expressed far outweighed the couple of bucks I
gave him.
What a nice way to leave San Jose.
2 comments:
The services provided by companies like Hertz surely leaves a wonderful memory to vacations and trips.
We've been there one more time since that experience, Frances, and they provided that service again. We were so grateful!
~ Craig
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